EDITORIAL: In June of last year, I had a little run in with sim manager Alejandro Rosenthal in the public chat for the group
"Carnival of Doom", a group supporting the wonderful
"Carnival of Doom" build I am a fan of.
Carnival of Doom is
part of the Rezzable sim community, and Mr. Rosenthal is, presumably, Rezzable staff for this build. In June, I reported
the full text of the interaction with Mr. Rosenthal-- as it was public in nature, and illustrated Mr. Rosenthal's notion of customer service to the community he supports. As the text shows, I mistakenly tried to be glib and dismissive of Mr. Rosenthal's point of view, as he ejected people from his sim right and left, presumably for the 'sin' of not being serious enough in the public chat. My motivation, at the time, was to calm Mr. Rosenthal down, get him to laugh a bit and not get two innocent people ejected for speaking in a jocular tone with me in public chat. The normal tone of that channel was silly enough.
I confess, I didn't take the matter very seriously at that moment, not truly understanding Mr. Rosenthal's managerial role in things until it was too late. So I didn't see how angry he was becoming. Mr. Rosenthal got pretty chesty with me, very quickly, so I decided it was time to bow out of that conversation (which had degenerated to Mr. R. slinging insults) and perhaps come back to
the Carnival of Doom when he wasn't there. I did so, a few times, and then my interests went elsewhere as they often do in a virtual world that changes so rapidly.
I didn't even think about CoD again until last night, when I was in the Hobo Village sim, which is part of
the Rezzable Empire now. What did I see but a cornfield leading over to
the Carnival of Doom sim? I decided to ride Electric Blue, my steam horse, over the border to see what was new with the
CoD, not having been there since the previous June or July. You can guess what happens next.

I politely sent Mr. Rosenthal a request:
"
Mr. Rosenthal, I am a hobo from the hobo village sim. Tonight, I tried to enter the Carnival of Doom from the "children of the corn" entrance (my term for the border with the Hobo Village). I discovered I was banned. Can I ask why?"
No reply. I suspect I'm muted. I can live with that. I can live with being banned from a sim. The
reasons for the ban, however, I find mind boggling. After the public display of Mr. Rosenthal's petulance in June, I had no more interaction with him. I DID express my views in
this journal concerning Mr. Rosenthal's people skills, as an example of what not to do if you wish to build a true sim community starting from a marvelous concept. Not for nothing did I title that piece
"How a good idea goes south in Second Life... all too quickly". The only conclusion I can draw from this experience is that I am banned from this Rezzable sim for giving my honest opinion about monumentally poor service from Mr. Rosenthal, in this journal. Again, I'm rather indifferent about actually
being banned from a sim-- there are a lot of them out there. I know I am no 'griefer' and disrupted nothing in
the Carnival of Doom other than Mr. Rosenthal's nettled pride. I suspect banning is Mr. Rosenthal exacting a little petty revenge for not looking good in "print". That's his privilege as a manager, but it does not cast Rezzable in a very positive light. Banning is a potent tool in a sim manager's toolchest, but it should be one used as a last resort, certainly never out of spite even if it's private land. Perhaps the Rezzable management should look at the dozens and dozens of names on the ban list for
the Carnival of Doom and start asking the hard questions.
Disclaimer: I have nothing but the greatest respect and admiration for Rezzable and its community of worlds, INCLUDING the Carnival of Doom, which I think Mr. Rosenthal and his fellow builders did a magnificent job on. I mention this incident because I have
strong opinions on the formation of communities in a virtual world, and Mr. Rosenthal's actions are like a case study example of putting a MAKER in a position a MANAGER should inhabit (See the previous link for the taxonomy of community positions).